– Using a coupon code or discount offers is at the customer’s discretion. No refunds or credits will be issued if these are not applied when placing the order.
– We take great care in delivering our products, and each item undergoes extensive quality checks. If there is a genuine manufacturing defect, we will exchange the product as soon as possible.
– We do not provide refunds, but we will ensure you receive what you ordered.
– If your product arrives damaged, please email care@marurang.co with a clear picture within 24 hours of delivery. Our team will respond within 24 to 48 hours with a solution.
– Exchanges for damaged products are subject to verification by our team, either online or offline if necessary.
– Orders cannot be canceled once placed.
– We do not offer returns or refunds for any product. Exchanges are only facilitated for size issues of the same product.
– Due to different screen displays and settings, color differences may occur. Therefore, we do not entertain exchange requests for color variations, fabric material, quality, tassels, thread, and hooks.
